Are you ready to revolutionize your call center operations and elevate customer service excellence? Join us for our exclusive Call Center Training Lunch Talk in Timor-Leste, where we’ll delve into the intricacies of effective call handling techniques and customer engagement strategies. In this comprehensive training session, participants will learn how to navigate various call scenarios, address customer inquiries with confidence, and enhance overall service delivery to exceed customer expectations.

Led by industry experts with years of experience in call center management and customer service training, our Call Center Training Lunch Talk is designed to empower your team with practical skills and knowledge essential for success in the fast-paced call center environment. Through interactive sessions and real-life case studies, participants will gain valuable insights into best practices for call handling, conflict resolution, and building rapport with customers. Don’t miss this opportunity to equip your team with the tools they need to thrive in the competitive world of customer service. Sign up now and take your call center operations to new heights!

Talk Objectives:

  1. Understanding Call Center Basics: Introduce participants to the fundamental concepts and functions of a call center, including call routing, call monitoring, and key performance indicators (KPIs).
  2. Improving Communication Skills: Enhance participants’ communication skills by focusing on active listening, tone of voice, and clear articulation during customer interactions.
  3. Mastering Call Handling Techniques: Teach participants effective call handling techniques, such as greeting customers professionally, probing for information, and providing accurate solutions or responses.
  4. Enhancing Customer Engagement: Provide strategies for engaging customers effectively, including building rapport, empathizing with their concerns, and offering personalized solutions.
  5. Resolving Customer Complaints: Equip participants with the skills to de-escalate tense situations, address customer complaints promptly, and find satisfactory resolutions.
  6. Implementing Quality Assurance Measures: Discuss the importance of quality assurance in maintaining service standards, conducting call evaluations, and providing constructive feedback to agents.
  7. Utilizing Call Center Technology: Explore the latest call center technologies and tools available, such as CRM systems, call scripting software, and call recording platforms, to streamline operations and improve efficiency.
  8. Boosting Team Morale: Offer strategies for fostering a positive work environment, motivating team members, and recognizing their contributions to overall call center performance.
  9. Adapting to Change: Prepare participants to adapt to changes in call center processes, customer expectations, and industry trends, ensuring agility and resilience in the face of evolving demands.
  10. Setting Goals for Continuous Improvement: Encourage participants to set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for themselves and their teams, fostering a culture of continuous learning and improvement.

In conclusion, this Call Center Training Lunch Talk promises to equip participants with the essential skills and knowledge needed to excel in the dynamic world of customer service. By attending this session, you’ll gain insights into effective communication techniques, learn how to handle various customer scenarios with professionalism, and understand the importance of quality assurance and continuous improvement. Don’t miss out on this valuable opportunity to enhance your call center expertise and elevate your career prospects.

Ready to take your customer service skills to the next level? Sign up now for our Call Center Training Lunch Talk and join us as we delve into the intricacies of customer interactions, best practices in call handling, and strategies for delivering exceptional service. Reserve your spot today and embark on a journey towards becoming a customer service champion!

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 991.50

For more information please contact us at: contact@knowlesti.co.tl

If you would like to register for this talk, fill out the registration form below.



     

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