In today’s fast-paced business world, effective communication over the telephone is essential for building positive relationships and conveying professionalism. Whether you’re answering calls, making inquiries, or conducting business negotiations, mastering telephone etiquette is crucial for leaving a lasting impression. Join us for our “Telephone Etiquette” lunch talk in Timor-Leste, where we’ll delve into the nuances of polite and effective telephone communication to help you navigate any conversation with confidence and professionalism.

During our interactive session, we’ll explore various aspects of telephone etiquette, including proper greeting techniques, active listening skills, and strategies for handling challenging situations. You’ll learn how to project a professional image over the phone, build rapport with callers, and ensure clear and effective communication in every interaction. Don’t miss this opportunity to enhance your telephone communication skills and elevate your professional presence – sign up now for our “Telephone Etiquette” lunch talk and take your communication skills to the next level!

Talk Objectives:

  1. Understanding the importance of telephone etiquette: Participants will grasp why mastering telephone etiquette is crucial for professional success.
  2. Learning proper greeting and closing techniques: Attendees will acquire skills in initiating and ending phone conversations courteously and professionally.
  3. Developing active listening skills: The session will focus on enhancing participants’ ability to actively listen and comprehend information during phone calls.
  4. Handling difficult callers: Strategies will be provided to effectively manage challenging or irate callers with professionalism and tact.
  5. Improving clarity and articulation: Participants will learn techniques to speak clearly and confidently, ensuring their message is understood by callers.
  6. Understanding tone and voice modulation: The importance of tone of voice in conveying friendliness, authority, and empathy over the phone will be explored.
  7. Enhancing telephone communication etiquette: Attendees will be equipped with tips and best practices for maintaining professionalism and courtesy throughout a phone conversation.
  8. Managing call waiting and transferring calls: Strategies for managing multiple calls, placing callers on hold, and transferring calls efficiently will be covered.
  9. Utilizing voicemail effectively: Participants will learn how to leave clear and concise voicemail messages that prompt callers to respond promptly.
  10. Practicing role-playing scenarios: Interactive role-playing exercises will allow participants to apply newly acquired skills in simulated telephone conversations.

In conclusion, mastering telephone etiquette is indispensable in today’s professional landscape, where effective communication is key to building strong relationships and fostering success. By attending our Telephone Etiquette Lunch Talk, you’ll gain valuable insights and practical skills to handle phone conversations with confidence, professionalism, and courtesy, ultimately enhancing your effectiveness in the workplace.

Ready to elevate your telephone communication skills and make a lasting impression on callers? Reserve your spot now for our upcoming lunch talk and embark on a journey toward becoming a more polished and effective communicator. Don’t miss this opportunity to refine your telephone etiquette and set yourself apart in today’s competitive business world. Sign up today and take the first step toward mastering the art of professional phone communication!

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 679.97

For more information please contact us at:

If you would like to register for this talk, fill out the registration form below.


    The Best Corporate Lunchtime Talks, lunch and learn, Lunch Talks in Timor-Leste